Returns + Exchanges
We offer exchanges and/or store credit for any return.
You can follow the steps below, and once we receive the package safely back at our studio, we will email the store credit to the email associated with your order right away.
HOW TO RETURN/EXCHANGE AN ITEM:
1. Include your full name and order number inside the package so we know who it belongs to. Without this information we cannot issue the credit.
2. We can only accept returns on items in new condition with original tags attached, unworn, unwashed and free of any alterations or scents.
3. Items eligible for a return must be within 10 days of the date you received your order.
4. Please send your return to:
KEPOLA DESIGN HOUSE
PO BOX 492
FULTON, TX 78358
5. If the package does not reach us safely, we will not be able to complete the return. So we recommend using a tracked method of shipping.
If the item is faulty or we have accidentally sent the wrong item. We will gladly cover any shipping and handling charges to return any faulty items and will send you a prepaid return shipping label. Please email us as at firstname.lastname@example.org as soon as you receive the faulty item so we can start the exchange process.
Once we receive your return, please allow up to 5-7 business days for your store credit to be fully processed. Once it has been processed we will send you an email so you know it’s on its way. Any items purchased on sale, with a discount or marked final sale are not eligible for returns/exchanges.
Feel free to email us at hello@kepoladesignhouse with any questions.